Frequently asked 

A farm to customer direct line of communication, Chat with us!

The Why, Where, and How of Vanille Vanille

Where are you based?

Vanille Vanille is a collective of farms located in India, Madagascar, and Mexico. Our company is registered in the UK as an encompassing legal entity, enabling us to provide you with our harvest through a clear, proper, and traceable path. You may want to know more about our farms and their specific locations, or even arrange a visit, in that case, let's chat!

Why the name "Vanille Vanille"?

Vanille is our star product, but that is not all. Vanille carries with it the dedication it requires to provide premium quality. Vanille requires innovation, perseverance and love to care for. Vanille Vanille sounds happy as well when you say it out loud. All of that really.

What are the payment options?

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What does farm to fork really mean?

The slogan, term, movement, “farm to fork” is still being defined. What started as a “movement” revolving around “where does my food come from”, has now grown as an idea to include the concepts of “traceability” and farming conditions. Learn more at our Farm to Fork page.

What is your return policy?

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Can I visit the farm?

Yup, if you’re in town already, you probably should. If you happen to be in Madagascar, India, or Mexico, we’re more than happy, and also proud, to show you around. Chat with us 😊

Do you offer gift cards?

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Are your products organic certified?

Vanille, Cinnamon, Black pepper, have all been certified organic. The rest of our products are, similarly, beyond organic in countless ways. Yet certification is costly for a startup, and, to be honest, does not reflect all of what we are. We are traceable, fair, premium, and way… way beyond what any certificate can tell.

What are the payment options?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.

Are your products Fairtrade certified?

Oh, we’re glad you asked! Most of our products are in fact grown by farmers belonging to unions. This ensures that farmers are fairly paid, in a transparent and inclusive manner. We also reinvest in our communities, because.. they’re our communities, we thrive together. Vanille Vanille also pledges 6% of its’ net profits to our farming communities sustainable development.

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+44-752-064-0741

©2020 by Vanille Vanille.